FAQS

Frequently Asked Questions

Through this program US Connect provides FREE talk & text plus Data to eligible American’s keeping them connected to the world.

The ACP program will expire when funds are exhausted or six months after the Department of Health and Human Services (HHS) declares the end of the COVID-19 health emergency.

What is the “Lifeline” Program?

Lifeline is a federally funded government program that provides millions of American’s with FREE wireless service every month.

 

Is the Program Really FREE?

Yes! We offer qualifying customers FREE monthly data, minutes, and unlimited texting through Lifeline – a FREE government benefit program of which US Connect is a leading provider.

Can I Bring My Own Phone?

Definitely! We know you have an attachment to your phone, so bring it with you and still get UNLIMITED Talk, Text & Data

How long is this offer available?

We will notify you when the FCC announces the end the ACP program or if we end our promotional FREE ACP service offer. Your service will then revert to receiving the standard FREE Lifeline plan if you are still eligible. You may also choose to keep this UNLIMITED plan but will be subject to the standard rates. We will notify you when there is a change to the program. Our standard terms and conditions will apply.

ACP and Lifeline, Am I Eligible for Both?

The ACP shares the same qualifying eligibility programs as Lifeline – participation in SNAP, Medicaid, SSI, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit Fund, and income at or below 135% of the federal poverty level. For a limited time determined by the FCC, unemployment may qualify you for Lifeline and the ACP. Program eligibility will be determined for the FCC by Universal Service Administrative Company’s National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. For more information about this program please visit www.fcc.gov/broadbandbenefit.

I can’t get a hold of anyone, what do I do now?

Contact Lifeline @ (800) 234-9473 or send an email to lifelinesupport@usac.org

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